General Terms and Conditions (GTC)

for the hotel accommodation contract

1. Scope

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other accommodation, as well as all other services and deliveries provided by the hotel for the customer.

1.2 The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation accommodation purposes requires the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB is waived insofar as the customer is not a consumer.

1.3 The customer's terms and conditions shall only apply if this has been expressly agreed in writing in advance. has been agreed in writing.

2. conclusion of contract, contracting party, limitation

2.1 The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the room booking in writing.

2.2 Contracting parties are the hotel and the customer. If a third party has ordered on behalf of the customer, he is liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has a corresponding declaration of the third party.

2.3 All claims against the hotel are generally subject to a limitation period of one year from the beginning of the knowledge-dependent regular limitation period of § 199 paragraph 1 BGB. Claims for damages shall become time-barred irrespective of knowledge in five years. The reductions in the statute of limitations shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel. negligent breach of duty of the hotel.

3. services, prices, payment, set-off

3.1 The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services. to provide.

3.2 The customer is obliged to pay the prices of the hotel applicable or agreed for the provision of the room and the further Services used by him applicable or agreed prices of the hotel to pay. This also applies to services and expenses of the hotel Services and expenses of the hotel to third parties.

3.3 The agreed prices include the respective statutory value added tax. If the period between the conclusion and performance of the contract exceeds four months and if the price generally charged by the hotel for such services of this kind, the hotel may increase the contractually agreed price appropriately, but by no more than but by no more than 5%.

3.4 Prices may also be changed by the hotel if the customer subsequently makes changes to the number of booked rooms, the performance of the hotel or the length of stay of the guests and the hotel agrees to this. agrees.

3.5 Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. payable. The hotel is entitled to call in accrued claims at any time and to demand immediate payment. demand immediate payment. In the event of default in payment, the hotel shall be entitled to charge the respective applicable statutory interest on arrears in the amount of currently 8% or, in the case of legal transactions involving a consumer, in the amount of 5% above the base interest rate. The hotel reserves the right to prove higher damages. reserved.

3.6 The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or afterwards, taking into account the legal provisions for package tours, to demand a reasonable advance payment or security deposit. The amount of the advance payment and the payment dates may be agreed in writing in the contract.

3.7 The customer may only offset or reduce a claim of the hotel with a claim that is undisputed or legally binding. Hotel set off or reduce.

4. withdrawal of the customer

4.1 Withdrawal of the customer from the contract concluded with the hotel requires the written consent of the hotel. If this does not take place, the agreed price from the contract is to be paid even if the customer does not use contractual services. This shall not apply in the event of a breach of the hotel's obligation to show consideration for the rights, legal assets and interests of the customer, if the customer can no longer reasonably be expected to adhere to the contract as a result, or is entitled to any other statutory or contractual right of withdrawal.

4.2 If a date for withdrawal from the contract free of charge has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract until then without triggering payment or damage claims by the hotel. The customer's right to withdraw from the contract shall expire if he does not exercise his right to withdraw from the contract in writing to the hotel by the agreed date, unless there is a case of withdrawal by the customer pursuant to number 1, sentence 3. 3. in the case of rooms not used by the customer, the hotel shall credit the income from renting the rooms to other parties as well as the saved expenses. The hotel is free to demand the contractually agreed remuneration and to make a lump-sum deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight accommodation with or without breakfast. The customer is free to prove that the above claim has not arisen or has not arisen in the amount claimed.

4.3 Unless otherwise agreed in the respective reservation, the following cancellation conditions apply in our house:

  • Cancellation is free until 5 days before the respective day of arrival. In case of later cancellation 80% of the total price will be charged.
  • No-shows will be charged 90% of the total price.
  • A shortening of the reservation period may also result in a cancellation fee or an increase of the respective daily price.
  • For group reservations (5 rooms or more), separate cancellation conditions generally apply, which are agreed in the respective reservation confirmation.

5. withdrawal of the hotel

5.1 Provided that a right of withdrawal of the customer free of charge within a certain period has been agreed in writing was agreed in writing, the hotel is entitled for its part to withdraw from the contract within this period if inquiries for the contractually booked rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel. does not waive his right to withdraw.

5.2 If an agreed advance payment or an advance payment demanded above pursuant to clause III No. 6 is not made even after the expiration the hotel, the hotel shall also be entitled to withdraw from the contract. entitled to withdraw from the contract.

5.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for an objectively justified reason, for example if

  • force majeure or other circumstances for which the hotel is not responsible make the fulfillment of the contract impossible; or make;
  • rooms are booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose, are booked;
  • the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardize the smooth operation of the the smooth operation of the business, the security or the reputation of the hotel in the public without this is not attributable to the hotel's sphere of control or organization;
  • there is a violation of clause I No. 2 above.
  • in the event of justified withdrawal by the hotel, the customer is not entitled to compensation.

6. Room provision, handover and return

6.1 The customer does not acquire a claim to the provision of certain rooms.

6.2 Booked rooms are available to the customer from 14:00 on the agreed arrival day. The customer has no claim to earlier provision.

6.3 On the agreed departure day, the rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest. put. Thereafter, the hotel may, due to the late vacating of the room for its contract-breaking 50% of the full accommodation price (list price) until 4:00 p.m., from 4:00 p.m. 100%. Contractual claims of the customer are not justified by this. The customer is free to prove that the hotel has no or Hotel no or a significantly lower claim for compensation for use has arisen.

7. Right of refusal and referral

The hotel is entitled to refuse a customer access to the hotel and accommodation if, at the time of the arrival of the customer there is a reasonable concern that the customer is under the influence of alcohol or drugs or behaves in an abusive manner towards the hotel staff or other customers. The hotel is also entitled to to expel a customer from the hotel and to terminate the existing contract without notice if the customer repeatedly disturbs the peace, harasses or insults other customers or the staff, or even gives the impression of awakens insolvent to be.

8. hotel liability

8.1 The liability of the hotel regardless of fault is excluded in accordance with § 536 a BGB.

8.2 For damage to other objects/properties brought in by the customer, the hotel is liable to the customer in accordance with the statutory provisions of § § 701 et seq. BGB. Money securities and valuables can be stored in the hotel safe. in the hotel safe. The hotel recommends to make use of this possibility.

8.3 In principle, the hotel shall only be liable for financial losses of the customer in the event of intent or gross negligence. In deviation from this, the hotel shall also be liable for pecuniary loss in the case of simple negligence, insofar as it has culpably culpably violated an essential contractual obligation; in this case, however, the liability for damages is limited to the limited to the foreseeable, typically occurring damage.

8.4 Insofar as the customer has been provided with a parking space or garage parking space, on its own or on third-party land, in return for payment provided to the customer for a fee, the hotel assumes no custody for the parked vehicle and stored therein. valuables stored therein, i.e. no custody agreement is concluded. The hotel is therefore not liable for the loss of or damage to the or damage to vehicles parked or maneuvering on the hotel's property and their contents, unless, the hotel would have caused the damage intentionally or through gross negligence.

8.5 The foregoing limitations of liability shall apply to all claims for damages regardless of their legal basis.

8.6 All claims against the hotel are generally subject to a limitation period of one year from the beginning of the knowledge-dependent regular limitation period of § 199 paragraph 1 BGB. Claims for damages shall become statute-barred irrespective of the the circumstances giving rise to the claim and the debtor. The reductions in the statute of limitations do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel or a culpable or culpable injury to life, limb or health of the customer.

9. non-smoking hotel / all-alarm fire department in case of fire

Smoking is prohibited in the entire hotel. Smoking guests nevertheless in the room, we involve the room guest in the Cleaning costs (curtains, furniture, etc.) with 50, - Euro. If the room cannot be rented the next day because of the strong next day can not be rented, an additional night will be charged according to the hotel tariff.

All areas of the building are connected by smoke detectors to a fire alarm panel. In the event of a fire alarm by fault of the guest are all costs incurred in direct connection with it, such as e.g. the use of the fire department or the follow-up costs for the restoration of the operating condition, alone by the guest to bear.

Smoking is only allowed in the outdoor area (in front of the hotel entrance, balconies of the rooms on the 2nd floor).

10. final provisions

10.1 Changes or amendments to the contract, the acceptance of the application or these terms and conditions for the Hotel Accommodation shall be made in writing. Unilateral changes or additions by the customer are ineffective.

10.2 The place of performance and payment is the registered office of the hotel.

10.3 The exclusive place of jurisdiction - also for disputes regarding checks and bills of exchange - in commercial the registered office of the hotel. If a contracting party fulfills the prerequisite of § 38 para. 2 ZPO (German Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.

10.4 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

10.5 Should individual provisions of these General Terms and Conditions for Hotel Accommodation be ineffective or void, the validity of the remaining provisions shall not be affected. In Otherwise, the statutory provisions shall apply.